Refund and Ticketing Policy

Refunds and Exchanges

General Admission Tickets: Tickets are eligible for exchange before the date and time indicated on the ticket. Tickets are non-refundable, except in the event of a complete cancellation due to a museum closure or in case of illness. Ticket funds will not be automatically refunded at the time of a museum closure. Ticket-holders have one week from the date of cancellation to contact Philbrook at (918) 748-5300 or guestexperience@philbrook.org to request an exchange or refund.

Program & Event Tickets: Tickets are eligible for exchange before the date of the event. Tickets are non-refundable, except in the event of a complete cancellation due to a museum closure. Fundraising event tickets are not be eligible for return. If a program or event is cancelled, ticket-holders will receive return, exchange, and donation options via e-mail. Funds will not be automatically refunded at the time of cancellation.

Memberships & Donations: Memberships and Donations are non-refundable.

Customer Confidentiality

All customer information provided during sales is securely stored for completion of sale and reporting. Customer mailing addresses may be used for future mailings and offerings unless otherwise requested.

Questions or Comments

Contact Philbrook’s Guest Experience team at (918) 748-5300 or guestexperience@philbrook.org. Please do not include credit card or other payment information with your e-mail message.