Refund and Ticketing Policy

Ticketing Policy

All sales are final. Philbrook reserves the right to refund Tickets, Memberships, and Contributions.

Generally, tickets are exchangeable in the event of a museum closure or the complete cancellation of programs or events. Ticket-holders of selected events will have one week from the date of the event to exchange tickets to an alternate program or event offering. Funds may also be applied toward a Philbrook Membership. Fundraising events are not be eligible for exchanges.

For more information, or to exchange a ticket, contact Guest Experience using the following methods:

Online

Refund & ticketing requests can be made by contacting us at 918-748-5300. You can also order tickets and make reservations online anytime, day or night. Visit our Full Calendar for booking and details. Please note that not all exhibitions, programs, and events offer online ticketing.

At the Museum

To purchase tickets, request an exchange, or make reservations in person, visit one of the Welcome Desks to speak with a member of the Guest Experience Team. In-person reservation assistance only available during regular Museum hours.

By Phone

To purchase tickets, request an exchange, or make reservations by phone, call the Philbrook Guest Experience team at (918) 748-5300.

Customer Confidentiality

All customer information provided during sales is securely stored for completion of sale and reporting. Customer mailing addresses may be used for future mailings and offerings unless otherwise requested.

Question or Comments

E-mail Philbrook Guest Experience team at guestexperience@philbrook.org or contact us by phone at (918) 748-5300. Please do not include credit card or other payment information with your e-mail message.

Tobacco-Free Property

To protect and enhance our indoor air quality, to keep our building and grounds clean and to contribute to the health and well-being of guests, the entire property of Philbrook is entirely smoke free. Additionally, the use of all tobacco products, including electronic cigarettes and chewing tobacco, is banned from the entire property of Philbrook. This policy includes locations both inside and outside of all Philbrook buildings.

Weapon-Free Property

As a private institution and to help ensure the safety of Philbrook guests, Philbrook does not allow firearms (open or concealed) on museum property, including gardens, parking lots, and grounds, with the exception of authorized law enforcement officers.

In accordance with Oklahoma State law, any person, except a convicted felon, may transport and store firearms in a locked motor vehicle on any property set aside for motor vehicles, including a Philbrook parking lot. However, removal of any firearms or other dangerous weapons from a locked vehicle on Philbrook property is prohibited.

For the protection of employees and visitors to the Museum, Philbrook reserves the right at any time and at its discretion to search for and confiscate dangerous weapons that may be stored, carried, or concealed in Philbrook property or personal possessions brought onto Philbrook property such as but not limited to bags, packages, containers, briefcases, purses, coats, and any other personal item in which dangerous weapons may be carried or concealed.