Refund and Ticketing Policy

Ticketing Policy

All sales are final. Philbrook reserves the right to refund Tickets, Memberships, and Contributions.

Generally, tickets are exchangeable in the event of a museum closure or the complete cancellation of programs or events. Ticket-holders of selected events will have one week from the date of the event to exchange tickets to an alternate program or event offering. Funds may also be applied toward a Philbrook Membership. Fundraising events are not be eligible for exchanges.

For more information, or to exchange a ticket, contact Guest Experience using the following methods:

Online

Refund & ticketing requests can be made at guestexperience@philbrook.org. You can also order tickets and make reservations online anytime, day or night. Visit our Full Calendar for booking and details. Please note that not all exhibitions, programs, and events offer online ticketing.

At the Museum

To purchase tickets, request a refund, or make reservations in person, visit one of the Welcome Desks to speak with a member of the Guest Experience Team. In-person reservation assistance only available during regular Museum hours.

By Phone

To purchase tickets, request a refund, or make reservations by phone, call the Philbrook Guest Experience team at (918) 748-5300.

Customer Confidentiality

All customer information provided during sales is securely stored for completion of sale and reporting. Customer mailing addresses may be used for future mailings and offerings unless otherwise requested.

Question or Comments

E-mail Philbrook Guest Experience team at guestexperience@philbrook.org or by phone at (918) 748-5300. Please do not include credit card or other payment information with your e-mail message.