Refund and Ticketing Policy

Refunds and Exchanges

General Admission Tickets: General admission tickets are eligible for exchange before the date and time indicated on the ticket. Tickets are non-refundable, except in the event of a complete cancellation due to a museum closure. In the event of a full museum closure, ticket-holders will receive return, exchange, and donation options via e-mail. Funds will not be automatically refunded at the time of cancellation.

Program & Event Tickets: Tickets are eligible for exchange before the date and time of the event. Tickets are non-refundable, except in the event of a complete event or program cancellation*. If a ticketed program or event is cancelled, ticket-holders will receive return, exchange, and donation options via e-mail. Funds will not be automatically refunded at the time of cancellation. For cancellations of drop-in programs that are included in the cost of a general admission ticket, a social media announcement will be made and ticket-holders may contact a member of our Guest Experience Team for exchange and return information. Requests for exchanges and refunds must be received no more than seven (7) days from date printed on the ticket.

*Fundraising event tickets are not be eligible for return but are exchangeable before the date and time of the event.

Memberships & Donations: Memberships and Donations are non-refundable.

Customer Confidentiality

All customer information provided during sales is securely stored for completion of sale and reporting. Customer mailing addresses may be used for future mailings and offerings unless otherwise requested.

Questions or Comments

Contact Philbrook’s Guest Experience team at (918) 748-5300 or guestexperience@philbrook.org. Please do not include credit card or other payment information with your e-mail message.