General Admission Tickets & Info

Visitor Guidelines

• Visitors are welcome to bring food and non-alcoholic beverages to picnic in the Gardens, provided the following guidelines are followed:
  • We recommend you bring a blanket! A few picnic tables may be available but they are first-come, first-served.
  • If you use a picnic table, please wash or sanitize your hands before use.
  • Please cleanup after yourself. All food and trash must be disposed of or taken with you when you leave.
  • Alcohol is not permitted
  • Glass bottles and containers are not permitted
• The Museum Shop is open Wed-Sun, 10am-5pm, and until 9pm on Fridays.
• Youth under the age of 14 must be accompanied by an adult.
• Service animals are always welcome. Pets and therapy animals are not permitted in our galleries, gardens, or on the grounds.
• Philbrook is a weapon-free, drug-free, tobacco-free, and smoke-free campus. Vaping is not permitted.
• Much of the garden and grounds are accessible for those using a wheelchair or mobility device. For more information about accessibility, please visit our website: philbrook.org/access

Visitor Conduct Policy

Philbrook celebrates free expression and strives to be an inclusive institution where diverse perspectives can coexist. For the safety and welfare of all, we ask that Museum visitors show common courtesy to fellow visitors and to Museum staff and service providers by not engaging in any physical, verbal, or written behavior that is unsafe, illegal, violence inciting, abusive, disorderly, disruptive, hostile or threatening to, or constitutes hate speech directed at, fellow visitors, Museum staff, service providers, or others.

The Museum reserves the right, in its sole discretion, to deny admission to or to remove any person engaging in such behavior, including persons wearing attire or having visible tattoos displaying language or designs that could pose a safety or security risk or create a hostile environment for visitors, staff, or service providers. Any visitor witnessing such behavior should report the activity immediately to Security staff. Any Museum staff witnessing or receiving a report about such behavior from a visitor should report the activity immediately to Security.

Plan Your Visit

Arrival

• Please arrive and check-in at your scheduled entry time, which is printed on your e-ticket.
• You have a 30-minute window to check-in. Please arrive no later than 30 minutes after the time printed on your ticket to guarantee entry.
• Once you’re checked in you are welcome to stay as long as you like (until we close).

Check-In

• Please have your printed tickets out or your digital tickets pulled up on your phone.
• If you have trouble locating your tickets, don’t worry! We have backups and can locate them for you. Just have your order number or email handy.
• We’ll make sure you have everything you need before sending you off to explore the museum and gardens!

Closures & Inclement Weather

The Philbrook Gardens may close, with or without advance notice, due to inclement weather.

Refunds & Exchanges

Tickets are eligible for exchange before the date of the event. Tickets, memberships, and donations are non-refundable, except in the event of a complete cancellation due to museum closure or in case of illness. Fundraising event tickets are not eligible for return. If a program or event is cancelled, ticket-holders will receive return, exchange, and donations options via email. Funds will NOT be automatically refunded at the time of cancellation and if no action is taken by the ticket-holder, funds will be considered a donation to the museum after the date communicated in the email. View our full Refund & Ticketing Policy.

For questions, more information, or for assistance, please contact a member of our Guest Experience Team at 918-748-5300 or guestexperience@philbrook.org during regular operating hours.